Worldwide help desk

Support

Stuck on a purchase, missing token, or need a human? Open a ticket —Biggie can also escalate from chat. UK and Zimbabwe desks share the same queue.

If a transaction failed

  1. Track your IZS reference on Track order.
  2. Failed / Declined — usually not charged; check the number and try again.
  3. Paid / Processing but nothing arrived — wait up to 15 minutes, then track again.
  4. Still missing — open a ticket below with the IZS reference, phone or meter number, amount, and time. Do not pay twice until the first reference is checked.

Open a support ticket

Sandbox demo — tickets are accepted here without live email.

EcoCash SMS or receipt screenshot helps ops — keep files small.